PT.PPMI
Corporate platform and back-office message management system
Developed a unified web platform for PT. Pandi Proteksi Marine Indonesia (PT. PPMI). The project delivers a high-fidelity corporate frontend to enhance digital presence, backed by an intuitive administration dashboard to handle inbound customer communications, log activities, and manage user roles efficiently.
The problem
The company needed a centralized digital channel to capture client inquiries securely. Processing inbound messages via fragmented platforms lacked tracking capabilities, role-based access control, and historical logging for administrators.
The solution
Built a robust MERN stack architecture that serves as both the public marketing site and the internal administrative center. Integrated a secure database schema to ingest and categorize contact forms, enabling real-time dashboard notifications for the operations team.
- 01
Inbound Inquiry Funnel
Secure public-facing forms that sanitize, validate, and stream client messages directly into the backend database.
- 02
Back-office Dashboard
An administrative control panel equipped with filtering, status tracking, and data persistence for customer messages.
- 03
User Management & RBAC
Role-Based Access Control allowing secure data visualization based on administrative hierarchy.
Frontend Interface
Responsive Single Page Application (SPA) built with React and styled with Tailwind CSS for optimized rendering.
Backend API Layer
RESTful API services built on Node.js and Express.js handling payload validation and secure routes.
Database Schema
Document-based storage using MongoDB for flexible modeling of unstructured inquiry data and user metadata.